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You will now be able to select the point of sales channel on which the reset password link (mentioned in the reset password email) will be based. This is useful when a relay working on a B2B sales channel creates a B2C contact during the distribution process. |
Solution
Summary
Currently, the card receipt is printed systematically during order closure, The order receipt is printed if it has been configured in the documents to send (menu Initialisation > Documents to send in Institution or Organisation context). The order receipt can be reprinted from the file detail as any other document.
A new law entering in force on 1st of January 2023 will forbid the printing of order receipts or card receipts unless the end customers has explicitly required them. In order to comply with this law, the behaviour will be modified as follows:
- During order closure, neither the order receipt nor the card receipt will be printed, even if the order receipt has been defined in the documents to send. A warning is displayed in the document shipping section of the cart to remind the operator that the order receipt won't be printed.
- The Previous file feature has been extended to allow the printing of the receipts. In other words, if an end customer requires a copy of the receipts, you will just have to click on Previous file and print them.
The Previous file extension is also available for customers outside of France but with a different behaviour. The behaviour of SecuTix is summarised in the table below:
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Card receipt is printed
Order receipt is printed if defined in the documents to send
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By clicking on the reset password link and entering his new password, the internet user will be automatically logged in to some point of sales. By default, this is the point of sales from which the internet user has requested the account creation or clicked on the forgotten password option. Although this already existing behaviour is fine in most of the cases, it may lead to unwanted behaviours in special cases. For example, when a relay distributes some tickets to a new contact (that is created during the distribution process), the new contact will receive a reset password email linked to the B2B sales channel used for the distribution. However, the newly created contact cannot login to this B2B sales channel.
In order to avoid such issues (the internet user cannot log in after having set or changed his password successfully), the operator has now the possibility to select the B2C point of sales to which the recipient of the password reset email will be logged in.
The drop down displays the B2C points of sales available within the same organisation. If no point of sales is selected, the current point of sales will be used (current behaviour).
Customers outside of France may use the new mode "Print only on request" but don't have to.
Detail
The Previous file > Print receipt option is available on the following screens:
- In the sales-reservation and exchange-cancellation screens:
- In the seat map screen
- In the calendar screen
- In the quick sales screens (with and without map, touch cart). Below example illustrates touch cart
- On ticket vending machine
The end customer may print the receipts while the tickets are being printed, until the TVM returns to the home page.
- On mobile operator
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Getting started
The feature is enabled by default for all organisations located in France created before the delivery of this feature.
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If you create new organisations located in France after the 01.01.2023, you have to enable the feature manually (see information below) |
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The feature is disabled for all organisations located outside of France. However, you can enable the feature manually (see information below) |
The feature may be enabled in the Parameters tab of the Organisation's characteristics screen:
. You don't have anything to do.