Page History

Versions Compared

Old Version 3

changes.mady.by.user GTH

Saved on

compared with

New Version 4

changes.mady.by.user GTH

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Excerpt

Status
titleSneak peek
 More online freedom is coming to your customers: while in the past, all ticket changes had to be handled via the box-office or call centre, we are now moving some of those processes online. We are rolling out in Allalin V2 a series of features allowing customers to perform exchanges online, helping you in reducing operational costs, offer better customer service and derive additional revenues from upgrades and fees.

In a first step, customers having purchased events or competitions will be able to change their seats and/or their performance/match. The feature will be available not only for occasional ticket holders, but also for your season ticket holders (for championship season tickets and calculated-price season tickets).

More processes are upcoming later in the release, such as the upgrade of tariffs (for the same seat).

Solution

Online self-exchange is a new feature that can be activated on your internet point-of-sales. You can choose the type of changes you want to allow per point of sales (change of seat at the same date, or change of date/time), and can also control which products and tariffs are eligible to online changes.

...

  1. Competitions: change of seat for the same match, change of match in the same competition, for single tickets and tickets purchased inside a championship season ticket
  2. Events: change of seat for the same performance, change of performance in the same event, for single tickets and tickets purchased inside a calculated-price season ticket

How to get started?

You will have to first activate the feature at the different levels, before they can be used by your customers:

...