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The batch to refund in bulk is only available for performances and matches. For all other products, you have to refund files manually.
How to refund a deposit ?
There is several ways to refund a deposit, depending on the orders status.
- If there is a deposit on a reservation :
- If you want to report the prestation, you can keep the deposit and assign it to the next booking. How to proceed ? Simply cancel the old reservation and create a new reservation in the same file number. The deposit is linked to the file number, so it will be automatically kept on the new reservation.
- If you want to cancel the reservation and refund the deposit, you have to : first, cancel the reservation ; second, refund the deposit (into a credit note for example). This refund should be made directly from Deposit screen.
- If the order is pending (paid by pending account) and a small part of it was sold :
- If you want to report the prestation, you have to do an exchange for the order.
- If you want to cancel the order, you have to do a refund. Refund the order by "Pending account" mode. The pending account will be sold and the rest (deposit) will be refund as a credit note.