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Questionnaire : to gather more information about your customers, you have the possibility to define a series of questions that will be asked to each beneficary of the service at the end of its order.For further details, read the dedicated guide : How do I create questionnaires?

Include in shipment fee : for cases where shipment fees where set to be Per ticket, you can choose if the items of the service you are creating will be applied the shipment fees or not. This provide the flexibility to say that some products are not eligible for shipment fees.

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Kind: enables you to have a specific classification for services. The kinf is not visible in sales/reservation, nor only, nor in reports, it is only available through the API. Service kinds are defined in Institution | Initialisation | List of values

Internet text: further description that appears online below the public description.

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Once the service is running, you will need to suspend it in order to be able to modify existing items or add a new one. Deleting an item is only allowed when the service is in preparation or validated.

An item is simply defined by :

• A rank (integer) to set in which order the items will appear within the service on sales screen and online.
• An internal name (max 60 charac) : name of your item as it will appear in SecuTix screen (backoffice) and in the reports.
• An external name (max 60 charac) : name of your item as it will appear to your public (online, tickets and documents).
• A code (max 8 charac) : code of the item. This code must be unique per service (two items in different services may have the same code).
  
• A quota: the initial quantity of this item that can be sold.

If you add an item to an existing service, you don't need to revalidate the service so that the new item can be sold, you just need to run the service (since you needed to suspend it to add the item).

Sub-groupings are to be defined in Organisation | Initialisation | Sub-topics. At this stage, you can associate a sub-grouping to your service. This sub-grouping can then be used through APIs to group product together for example. It also groups your services in the sales-reservation screen.

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