What's new ?
Depending on the data quality of your contact database, you may have
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several contacts with the same email address. From Gabelhorn V1, SAM will ensure that
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you are not spamming your subscribers and will make sure to not
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send
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the same email
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SAM: Add a new deduplication step : when sending an email campaign, filter out contact that have the same email address
What are we trying to solve here ?
Our customer have a lot of contacts in SecuTix and the email address is not guaranteed to be unique in SecuTix (expect if it is also used as login) but not having means that we can have a situation where we have 2 contacts (or more) with the same email address. The problem with this situation is that if you send an email campaign with the target that contains contacts with same email addresses, then this email address will receive 2 emails... which does not make sense.
So the goal of this user story is to solve this problem by implementing an addtionnal check in SAM where we will make sure that in a situation as described above only 1 email will be sent.
message when several contacts from your targets have the same email address.
How are processed the advantages with this new fitlering rule ?
Advantages will be linked to all contacts
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sharing the same email address, but only one email will be sent
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.
What about
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advantages with code in emails ?
When using the
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Here we need to discuss in the team a bit more. My understanding is that right now the batch is working the following way :
- Link advantages to contact
- Filter out contact that should not receive an email
- Create and send shipments (only to remainging contacts after the filtering)
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invitation campaign type, you can add one or several single use code in your email message. The rule set a the campaign level defining how many single use code will be added to the message remains true. This means that if you have a target with several contacts sharing the same email address, only one message will sent, therefore the number of codes in the email will be the one defined at campaign level.