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In order to support the request, exported tickets have to be updated to PRINTED using existing interface "Import printing status".
Enhancement on Import Printing Status
Exported tickets are updated to PRINTED once importing back to ticketing system using Import Printing Status
(Organization > Tools > List of interfaces > Printer Interface > function "Import Printing Status", please contact Customer service to activate if needs)
Mandatory parameters to setup:
- URL: "?updateToPrintedState=true"
- Import printing status: runs schedule to automatically get files on ftp server, or manually upload an exported file
(Note: the exported file needs to enable "With headers" and Field separator = ";")