...
- This new feature is only available for refund orders, not for exchange orders where the total amount would be negative (amount for refund to the purchaser).
- This new feature does not affect ticket resales on the exchange market (reseller refund).
- An immediate refund is only possible if the sales order was created on the internet or on a phone platform. As a result, contacts who bought tickets at the box office and paid for their order with a credit card on a payment terminal will receive a refund to their credit account (and not their credit card).
- If a payment on waiting account with several installments is used, a refund by Ogone is never possible, even if all installments have been paid by Ogone