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A batch to remove or anonymize non-validated contacts can be run by setting the parameter in green below to the desired sunset or legal duration
SAM Campaigns
- Is the new validated email validation flag honored for SAM campaigns?
- For institution without the email validation flag enabled nothing changes, i.e. there is no filtering
- For institutions with the email validation flag enabled, contacts without validated email are filtered out. This means they do not receive any communication at all
- If needed, this filtering can be disabled manually in the campaign settings with a warning that this action is not GDPR compliant as shown below
Use cases
How will this work for Guest checkout?
No verification mail is sent to Guests. The email will be stored as "unverified" in the contacts base and cannot be used to log in the Ticketshop
How will this work for quick checkout / on-sale processes?
The verification mail will send at first login from the customer. No verification is required at the time of the checkout / on sale process
- When a user has both a B2C (final customer) and a B2B (relay) account with the same email address, will the validation be valid for all accounts?
- No. Validation is per account, not per email address. This means that each account will need a separate validation
- On sales channels requiring opt-in validation will the end user receive one or two validation emails?
- The end user will receive two separate mails as these are two separate and independent processes
- When creating an emergency account in TIXNGO that will be injected back in S360, will the account be already validated?
- Yes. A TIXNGO imported account will be considered as validated
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