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  • Document Type lists all active "Account verification email" documents
  • Point of Sales lists all point of sales in the current organization and in RUNNING state
    • For individuals : Belonging to B2C sales channels
    • For Relay, Structure : Belonging to Internet Agency, Internet B2B and Internet B2C sales channels

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Email validation status

The status of the email will be shown on the contact page with a green circle (validated) or a red circle (non validated)

The contacts screen is shown as an example:

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Friends & Family

When creating a Friends & Family connection, if the connected contact has not been verified, a warning with a link to trigger a validation email sending is displayed. This does not block the ongoing sales processes

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The contact widget will display different icons for the contacts depending on their verified status

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Contacts merge

  • If an email is copied from Child contact to Parent contact, the verification status of Child contact will be carried over.
  • If Parent contact to Child contact have the same email and one of them is verified, the Parent contact email must be verified.

Handling of contacts with not validated emails

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Contacts purchasing tickets with a guest account will receive their tickets on the given email address, even if the address is not validated

However they will not be able to access the ticketshop or their personal account space within it as long as their email address is not validated.

This is also the case for contacts who created their account before the email validation functionality has been activated. By default, all contacts are considered as non verified when this functionality is switched on.

Contacts anonymization

A batch to remove or anonymize non-validated contacts can be run by setting the parameter in green below to the desired sunset or legal duration

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