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By default, ticketshops will have a standard syntax *shop.secutix.com with the institution code up front, and the organization code separated with a dash (if it's a multi-organization institution).

CUSTOM DOMAIN

1)  Change the DNS of your own domain and create a CNAME record like:

     tickets.customdomain.com. IN CNAME inst.shop.secutix.com.

     where the first URL is your subdomain you want to use, and the second the Secutix standard.
     NB: Be aware to not forget any dot (.) while executing this!

2) Check if the edit has been done successfully (you may use some free tool like https://mxtoolbox.com/SuperTool.aspx) and wait 1 hour before proceeding

3) Create the point of sale and input the custom domain in the URL field

4) Select the point of sales and click on "SSL management": choose between the two options and click on OK

     With the first option the certificate will be ready in 1 hour.
     Selecting the second option you can use your own certificate. See here

STANDARD DOMAIN

Just apply the standard syntax following points 3 and 4. In this case the certificate will be managed by Secutix and be ready immediately.