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S-360 already provides the possibility to buy financial vouchers and give them to some friend or family member. S-360 now manages experience vouchers that can be directly redeemed with a ticketing product (for the moment: only events and open passes) without any payment process, thus providing a user experience better suited to a gifting process. |
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You have to create an open product that will be used automatically by S-360 during the redemption process in order to ensure accounting consistency. More precisely, you have to create one open product for each VAT code of experience voucher. This needs to be done only once per season. Provide following information during set-up:
- A meaningful name (for example: for experience voucher with 10% VAT) internal and external name in order to ease the later set-up of the experience voucher and to ensure a pretty looking order summary page
- The VAT code that you plan to use for your experience vouchers. If you perceive VAT at voucher sale, select a VAT code matching a non zero VAT rate. If you perceive the VAT at voucher redemption, select the VAT code matching a zero VAT rate.
- Create one item with a very large quota
- A dummy price for each tariff that will be used by the experience vouchers and the products that can be received by redeeming these vouchers. Only the tariff matters, not the price. In case of doubt, you can define prices for tariffs you aren't sure they will be used.The open product doesn't need to be added to the product profile (and shouldn't be added to prevent it from being displayed on the Ticket Shop catalog)
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The section Experience voucher parameters allows you to define an expiry date for the voucher itself. You can define an absolute date or a number of date days from the date of purchase. The experience voucher can't be redeemed anymore once the expiry date has been reached.
A redemption period can be defined in the section Redemption parameters. This period may depend on the selected performance date. For example,an experience voucher could be redeemed against a given performance between 30 days (start) and 2 days (end) before the performance takes place. The performance itself doesn't need to be on sale at that date on the concerned sales channel. Of course, in order to redeem the voucher, the expiry date must not have been reached.
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Once the internet user has selected a performance and clicked on Redeem, the redemption detail is displayed:
Note that the section title Voucher redemption matches the external name of the open product. It's therefore important to provide it a meaningful name during the set-up.
From this point, the remaining steps of the process are similar to the "purchase" of the free product.
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The voucher holder will neither be refunded, nor will have to pay in case of a price difference (for the considered seat category and tariff) between the voucher and the performance obtained with the voucher. There is no check during the set-up.
After redemption, all operations performed on the acquired performance ticket (refund, exchange, upgrade,...) will take only the performance price into account (and not the price of the initial voucher). As a result, you could suffer from a financial loss if you simultaneously:
- Accept the redemption of a voucher with a performance of a higher price
- Accept the refund of the performance
Getting started
You don't have anything to do to benefit from the experience vouchers. However, you may want to configure the display of the page listing the events/performances.available for a given voucher.
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