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• At purchase time, define already the cultural contact to which the voucher has to be assigned (in our example: Alexandra Martin)
• Provide the voucher code to the voucher beneficiary

Redemption process

Voucher selection

The beneficiary of a voucher (either because a voucher has been assigned to him or because he knows the code) can login to his user account and select the new menu option Experience vouchers:

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The page lists all the vouchers owned by the logged in internet user. When entering a voucher code, the corresponding voucher will be displayed at the top of the list. The page can also display the expired and used vouchers.

Events and performance selection

After having selected one of the vouchers available, the list of events and performances the voucher may be exchanged with is displayed:

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Depending on the set-up, the list of performances available for a given voucher may be very long. You can enable a two-level display (the internet user selects first an event, then a performance) to shorten the list. See the Getting started section for more detail.

Finishing the redemption process

Once the internet user has selected a performance and clicked on Redeem, the redemption detail is displayed:

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From this point, the remaining steps of the process are similar to the "purchase" of the free product.

Handling of price differences

The voucher holder will neither be refunded, nor will have to pay in case of a price difference (for the considered seat category and tariff) between the voucher and the performance obtained with the voucher. There is no check during the set-up.

Getting started

You don't have anything to do to benefit from the experience vouchers. However, you may want to configure the display of the page listing the events/performances.available for a given voucher.

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