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To address these challenges, we've introduced new settings keys that define these mobile features :
| Location | Key | Description | Default Value |
|---|---|---|---|
| Application Settings | ticket.reminder.non-transferred | Number of minutes before sending an in-app reminder for not yet transferred tickets | 0 (disabled) |
| Application Settings | ticket.reminder.non-assigned | Number of minutes before sending an in-app reminder for not yet assigned tickets | 0 (disabled) |
| Application Features | enable-accept-reject-transfer | Enable the Accept/Reject transfer feature | TRUE |
| Application Features | enable-resale-ticket-shop-s360 | Enable the S360 ticket shop resale feature | FALSE |
Mobile logs
New mobile logs search
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| Info |
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If you want to preserve mobile logs for a period extending beyond the default 13 months, we strongly advise utilizing the 'Mobile logs' export feature and store the generated file into a Data-Privacy compliant space. |
Campaigns enhancements
Simplified User Interface for Campaign Creation
We're enhancing the user interface to clearly differentiate between CSV-based and manual campaigns. This simplification will streamline the campaign creation process, making it more intuitive and efficient for organizers.
Within "SCHEDULING OPTIONS" section, two tabs will be visible Upload CSV and Use Filters.
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Please note that these 2 modes are exclusive and nor meant to be used in combination → it's either you run your campaign using "Upload CSV" OR you "Use Filters", but not both at the same time. |
Upload CSV
Use Filters
Ticket-based filtering for notification Campaigns
Until now, our notification campaign system lacked the functionality to target specific spectator segments, particularly:
- Spectators holding more than X "transferrable" tickets for an event, who might be encouraged to transfer their extra tickets.
- Spectators possessing tickets in a specific status (Downloaded, Pending transfer, Controlled)
These limitations restricted the organizers' ability to run targeted and efficient notification campaigns.
| Status filter new options (EXACT MATCH on the selected status) | Number of "transferable" tickets |
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Campaign's impacted spectators count
Whenever a new campaign is created or an existing one is updated, the system will now calculate the number of impacted spectators at that very moment.
This count will be always visible on the Campaigns list in the column Impacted spectators.
We have added an information icon in the "IMPACTED SPECTATORS" column. When users hover over this icon, a tooltip will appear displaying the message: “The numbers may vary between the scheduled time and the time of sending.”
Impacted spectators may vary depending on the campaign status :
| Status | Impacted spectator |
|---|---|
| SCHEDULED | Estimates based on the spectator's list at the time of campaign creation or update, they will be displayed in italic |
| SENT | Real number of targeted spectators |
| CANCELLED | Automatically reset to zero. This ensures accuracy in campaign records and avoids any potential confusion regarding campaign reach. |
January 16, 2024
Progressive roll-out of new Search & Export behaviour
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