Page History

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Solution

Set-up of the

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fixed seat season ticket 

When creating a new season ticket, the operator will have to choose its type:

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The types Calculated price and Predefined price already exist. The new type Fixed seat season ticket that matches the Fest Abo this new season ticket is basically a Calculated price season ticket that includes the fixed seat logic described in this page.

The season ticket type of an existing season ticket is recalled at the top of the Parameters tab:

The Fest Abo fixed seat season ticket can only be defined as a season ticket without (fixed) seat category. This means that the operator will define a global quota for a given Fest Abo and fixed seat season ticket and not a specific quota for each seat category. The reason for that is that a given seat (selected by an end customer for the whole season ticket) may have a different seat category for different performances if these performances use different logical configurations. The price paid by the end customer takes the actual seat category into account.

Sales at box office

The sales process is basically the same as for a calculated price season ticket. After having selected the product, the operator selects (as usually) the seat category, contingent, tariff and quantity. The only difference is that the seat category will apply on the first performance of the season ticket, as illustrated below.

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However, SecuTix doesn't recommend this option since it breaks the fixed seat logic. Indeed, the box office will automatically switch to this logic if no seat is available for all the performances sharing the same physical configuration.

Preferred seat

After the purchase process, the selected seats are stored as preferred seats. For a given contact, there may be one preferred seat per physical configuration. If a preferred seat already exists for the given contact and physical configuration, it will be overridden by the newly selected seat. Preferred seats may be viewed in the Contact module with the new menu entry Preferred seats. The operator may delete a preferred seat, this action having no impact on the purchased tickets. Preferred seats are only stored during a purchase process. They can't be defined directly from the screen below.

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Preferred seats will be used during the purchase of another Fest Abo using fixed seat season ticket using the same physical configuration(s) and during season ticket renewal. 

Preferred seat information that isn't valid anymore (because of major changes brought to the physical configuration) are simply ignored.

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Fixed seat season ticket renewal

Summary

The renewal batch selects the seat according to following decreasing priority:

• Reuse as is the seat used in the origin season ticket if both origin and target season ticket use the same physical configuration. Raise an error if the seat isn't available anymore or has another seat category
• In the new physical configuration, search for a seat with same area, row and seat number as in the origin season ticket
• If it doesn't exist or isn't available, define if a preferred seat has been defined for the new physical configuration
• If no preferred seat has been defined or if it isn't available, use the best seat allocation

Detail

The table below describes the behaviour in detail by listing all possible cases. Here are some explanations on the main columns of the table:

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Current restrictions

Getting started

You don't have anything to do to benefit from the Fest Abofixed seat season ticket . It's directly available.

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