Page History

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Solution

Set-up of the Fest Abo

When creating a new season ticket, the operator will have to choose its type:

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The Fest Abo can only be defined as a season ticket without (fixed) seat category. This means that the operator will define a global quota for a given Fest Abo and not a specific quota for each seat category. The reason for that is that a given seat (selected by an end customer for the whole season ticket) may have a different seat category for different performances if these performances use different logical configurations. The price paid by the end customer takes the actual seat category into account.

Sales at box office

The sales process is basically the same as for a calculated price season ticket. After having selected the product, the operator selects (as usually) the seat category, contingent, tariff and quantity. The only difference is that the seat category will apply on the first performance of the season ticket, as illustrated below.

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However, SecuTix doesn't recommend this option since it breaks the fixed seat logic. Indeed, the box office will automatically switch to this logic if no seat is available for all the performances sharing the same physical configuration.

Preferred seat

After the purchase process, the selected seats are stored as preferred seats. For a given contact, there may be one preferred seat per physical configuration. If a preferred seat already exists for the given contact and physical configuration, it will be overridden by the newly selected seat. Preferred seats may be viewed in the Contact module with the new menu entry Preferred seats. The operator may delete a preferred seat, this action having no impact on the purchased tickets. Preferred seats are only stored during a purchase process. They can't be defined directly from the screen below.

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Preferred seat information that isn't valid anymore (because of major changes brought to the physical configuration) are simply ignored.

Fest Abo renewal

Summary

The renewal batch selects the seat according to following decreasing priority:

• Reuse as is the seat used in the origin season ticket if both origin and target season ticket use the same physical configuration. Raise an error if the seat isn't available anymore or has another seat category
• In the new physical configuration, search for a seat with same area, row and seat number as in the origin season ticket
• If it doesn't exist or isn't available, define if a preferred seat has been defined for the new physical configuration
• If no preferred seat has been defined or if it isn't available, use the best seat allocation

Detail

The table below describes the behaviour in detail by listing all possible cases. Here are some explanations on the main columns of the table:

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Current restrictions

Getting started

You don't have anything to do to benefit from the Fest Abo. It's directly available.

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