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- Improve Performance: Enhance the system's capability to handle large data exports efficiently.
- Enhance User Experience: Provide real-time updates on the status of data export, eliminating the uncertainty and frustration of a stuck interface.
- Reduce Customer Complaints: By streamlining this process, we aim to significantly decrease the number of customer complaints related to data export.
- Minimize Support Load: A more efficient system means fewer support tickets, allowing our team to focus on other areas of improvement.
Export initiation
Initiating an export is as simple as clicking the 'Export' button. Upon doing so, a new popup will appear, offering two convenient options: You can either proceed directly to the new Downloads screen to monitor your export, or close the popup and carry on with your tasks in the back-office uninterrupted.
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In order to optimize performances, if you attempt to initiate twice the same export (with the same search criteria) before the first export is completed, the system will show the following popup.
Downloads page
The Downloads screen is now conveniently located under the "OTHERS" menu. It's important to note that this feature is exclusive to ADMIN users, as only they have the capability to export data. Consequently, only ADMIN users can view and utilize the Downloads screen.
This screen provides a comprehensive view of both ongoing and previous exports.For added convenience, exported CSV files will remain available for download for 3 days following the successful completion of the export. Additionally, the details of each export will be retained on the list for one month.
Downloads grid
They are 4 available actions (in blue: available, in grey: not available)
| Action | Constraint | Icon |
|---|---|---|
| Download CSV | Export must be completed |
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| View Filters | None (ie visible at any time) |
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| Restart the export | Export must have failed |
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| Cancel the export | Export must be in progress |
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| Warning | ||
|---|---|---|
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To ensure performances & stability of this feature, we put in place two guard-rails preventing to
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