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The table below describes the behaviour in detail by listing all possible cases. Here are some explanations on the main columns of the table:
- Found seat in new physical configuration with same area, row, seat number: the batch searches for the seat (defined by its area, row and number) that is he most used in the origin season ticket and looks if this seat exists in the physical configuration of the target season ticket. It considers also the seat category of that seat.
- Identified seat based on preferred seat: for a given physical configuration used in the target season ticket, the batch checks if there exists a preferred seat
- Identified seat based on best seat allocation in same seat category: the batch uses the same seat selection logic as in the sales at box office described above. It uses the seat category of the origin season ticket as defined in the first bullet point above.
Identified seat based on origin season ticket | Identified seat based on preferred seat | Identified seat based on best seat allocation in same seat category | Action | Rationale | |||||
|---|---|---|---|---|---|---|---|---|---|
| Same physical configuration in target and origin season ticket | Found seat in new physical configuration with same area, row, seat number | Seat is available | Seat has same category | Info is available | Seat is available | Seat has same category | Seat is available | ||
| Yes | N/A | Yes | Yes | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | |
| Yes | N/A | One (or more) of the conditions isn't met | N/A | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available or its category (and, therefore, the price) has changed. The venue must take contact with the end customer. | |
| No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | Since the physical configuration is different, the end customer doesn't expect to keep the same seat category |
| No | Yes | No | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | |
| No | Yes | No | N/A | Yes | One (or more) of the conditions isn't met | Yes | Renew season ticket with identified seat | ||
| No | Yes | No | N/A | Yes | One (or more) of the conditions isn't met | No | Don't renew this season ticket | ||
| No | Yes | No | N/A | No | N/A | N/A | Yes | Renew season ticket with identified seat | |
| No | Yes | No | N/A | No | N/A | N/A | No | Don't renew this season ticket | |
| No | No | N/A | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | |
| No | No | N/A | N/A | Yes | One (or more) of the conditions isn't met | Yes | Renew season ticket with identified seat | ||
| No | No | N/A | N/A | Yes | One (or more) of the conditions isn't met | No | Don't renew this season ticket | ||
| No | No | N/A | N/A | No | N/A | N/A | Yes | Renew season ticket with identified seat | |
| No | No | N/A | N/A | No | N/A | N/A | No | Don't renew this season ticket | |
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