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| Warning | ||
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In this first version, the preferred seat isn't taken into account when buying single tickets that don't belong to a Fest Abo. This feature will be implemented in a future release. |
Fest Abo renewal
Summary
The renewal batch selects the seat according to following decreasing priority:
- Reuse as is the seat used in the origin season ticket if both origin and target season ticket use the same physical configuration. Raise an error if the seat isn't available anymore or has another seat category
- In the new physical configuration, search for a seat with same area, row and seat number as in the origin season ticket
- If it doesn't exist or isn't available, define if a preferred seat has been defined for the new physical configuration
- If no preferred seat has been defined or if it isn't available, use the best seat allocation
Detail
The table below describes the behaviour in detail by listing all possible cases.
Identified seat based on origin season ticket | Identified seat based on preferred seat | Identified seat based on best seat allocation in same seat category | Action | Rationale | |||||
|---|---|---|---|---|---|---|---|---|---|
| Same physical configuration in target and origin season ticket | Found seat in new physical configuration with same area, row, seat number | Seat is available | Seat has same category | Info is available | Seat is available | Seat has same category | Seat is available | ||
| Yes | N/A | Yes | Yes | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | |
| Yes | N/A | One (or more) of the conditions isn't met | N/A | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available or its category (and, therefore, the price) has changed. The venue must take contact with the end customer. | |
| No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | Since the physical configuration is different, the end customer doesn't expect to keep the same seat category |
| No | Yes | No | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | |
| No | Yes | No | N/A | Yes | One (or more) of the conditions isn't met | Yes | Renew season ticket with identified seat | ||
| No | Yes | No | N/A | Yes | One (or more) of the conditions isn't met | No | Don't renew this season ticket | ||
| No | Yes | No | N/A | No | N/A | N/A | Yes | Renew season ticket with identified seat | |
| No | Yes | No | N/A | No | N/A | N/A | No | Don't renew this season ticket | |
| No | No | N/A | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | |
| No | No | N/A | N/A | Yes | One (or more) of the conditions isn't met | Yes | Renew season ticket with identified seat | ||
| No | No | N/A | N/A | Yes | One (or more) of the conditions isn't met | No | Don't renew this season ticket | ||
| No | No | N/A | N/A | No | N/A | N/A | Yes | Renew season ticket with identified seat | |
| No | No | N/A | N/A | No | N/A | N/A | No | Don't renew this season ticket | |
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