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| Warning | ||
|---|---|---|
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In this first version, the preferred seat isn't taken into account when buying single tickets that don't belong to a Fest Abo. This feature will be implemented in a future release. |
Fest Abo renewal
Physical configuration | Identified seat based on origin season ticket | Identified seat based on preferred seat | Identified seat based on best seat allocation in same seat category | Action | Rationale | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Physical Same physical configuration of target season ticket exists in in target and origin season ticket | Found seat in new physical configuration with same area, row, seat numberInfo is available | Seat is available | Seat has same category | Info is available | Seat is available | Seat has same category | Seat is available | |||
| YesYes | N/A | Yes | Yes | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | ||
| YesYes | N/A | One (or more) of the conditions isn't met | N/A | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available or its category (and, therefore, the price) has changed. The venue must take contact with the end customer. | ||
| No | Yes | Yes | N/A | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | Since the physical configuration is different, the end customer doesn't expect to keep the same seat category | |
| No | Yes | No | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | ||
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