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Physical configuration | Identified seat based on origin season ticket | Identified seat based on preferred seat | Identified seat based on best seat allocation in same seat category | Action | Rationale | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Physical configuration of target season ticket exists in origin season ticket | Info is available | Seat is available | Seat has same category | Info is available | Seat is available | Seat has same category | Seat is available | |||||||||||||||||
| Yes | Yes | Yes | Yes | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | ||||||||||||||||
| Yes | Yes | Yes | One (or more) of the conditions isn't met | N/ANo | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available or its category (and, therefore, the price) has changed. The venue must take contact with the end customer. | Yes | Yes | |||||||||||||
| No | Yes | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available anymore. The venue must take contact with the end customer. | Yes | Yes | No | No | N/A | N/A | N/A | Don't renew this season ticket | The end customer expects to reuse the same seat but it isn't available anymore. The venue must take contact with the end customer. | No | Yes | Yes | N/A | N/A | N/A | N/A | Renew season ticket with identified seat | Since the physical configuration is different, the end customer doesn't expect to keep the same seat category |
| No | Yes | No | N/A | Yes | Yes | Yes | N/A | Renew season ticket with identified seat | ||||||||||||||||
Current restrictions
STX-133464
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