This page allows organizers to be able to create a push notification campaign Push Notification Campaign to inform users about any useful or updated information (which will send some specific content to the spectator's app).
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The list of campaigns is ordered by Scheduled-Date and displayed with all related information including campaign ID, name, created date, scheduled date, status (scheduled, canceled, or sent), the number of impacted spectators, successfully sent and failed notifications (all those numbers are updated after the campaign is sent as they come from reporting).
When creating a campaign:
- Click New Campaign button to create a new campaign
- Define the name and scheduled time to send notifications to users
- You can also decide which action will be triggered once users tap the notification on their phone via Click Action
- Fill out the title and content for each language that you want to support (Add other languages is available if you want to support multi-languages)
- Select the impacted spectators by choosing a specific event (Event filter) or uploading a list of specific spectator emails (CSV format)
- Click apply to see how many users will be impacted and save campaign
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- Mobile App Id defines which app is affected with the campaign.
- Event filters on the list of spectator that have tickets for that event, if none is selected, then campaigns targets all spectator having the Mobile App.
- Upload a CSV file of emails (e.g. input every emails in an Excel sheet under one column and export it to CSV), those email are used as a second filter
e.g. All users having ticket for the Event and are in the provided email list.
After creating a campaign:
Clicking on the Campaign Name to open a popup box displaying the campaign's contents in all languages.
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- While editing a campaign, if the text "CSV already uploaded" and the button "Download here" is visible, that means the CSV file the user previously input is still present and will be used as filter unless he uploads a new one.
- The table also shows the number of impacted spectators, successfully sent and failed notifications (all those numbers are updated after the campaign is sent as they come from reporting)
Campaign's statuses:
SCHEDULED: a campaign is successfully created
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CANCELLED: campaign is cancelled before scheduled date-time
Split notification campaign's batches
In order to avoid performance issue, we recommend organizers to split whole campaign into smaller batch size.
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Use case: Organizer want to send notification to all spectators of Match A (which already has 40000 spectators). It's recommended organizer to set up a batch size of maximum 20000 and delay time of 10 minutes.
What's on user's phone
On scheduled time, impacted users will receive a push notification with the title and content defined by organizer (while creating the campaign).
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