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- Copy one of the reasons listed below and place it into "Reason for deleting ticket", then a push notification with provided content for its following keys will be sent to your spectator.
- When you delete a ticket for another reason not pre-defined by TIXNGO, your provided content for the keys notification.deleted.title and notification.deleted.content will be sent as a push notification to your spectator.
- In case contents have not been provided yet, the default value will be sent to your spectator.
(You can find detail for the listed keys in Multilingual Settings)
| No | S-360 Ticket: Cancellation Cause | TIXNGO | |||
|---|---|---|---|---|---|
| Name | Code | Reason | Triggered keys | Default value | |
| 1 | Others reason (any text) | notification.deleted.title | Ticket deleted | ||
| notification.deleted.content | A ticket for $$event.name$$ has been deleted | ||||
| 2 | Blacklist - PNA requests to blacklist | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER_PNA_REQUEST_BL | OTHER_PNA_REQUEST_BL | notification.deleted.other_pna_request_bl.title | Ticket deleted |
| notification.deleted.other_pna_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
| 3 | Blacklist - Security requests to blacklist | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER_SECURITY_REQUEST_BL | OTHER_SECURITY_REQUEST_BL | notification.deleted.other_security_request_bl.title | Ticket deleted |
| notification.deleted.other_security_request_bl.content | A ticket for $$event.name$$ has been deleted | ||||
| 4 | Cancellation for customer name change | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_CUST_NAME_CHANGE | ITA_CUST_NAME_CHANGE | notification.deleted.ita_cust_name_change.title | Ticket deleted |
| notification.deleted.ita_cust_name_change.content | A ticket for $$event.name$$ has been deleted | ||||
| 5 | Cancellation for service reason | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_SERVICE_REASON | ITA_SERVICE_REASON | notification.deleted.ita_service_reason.title | Ticket deleted |
| notification.deleted.ita_service_reason.content | A ticket for $$event.name$$ has been deleted | ||||
| 6 | Cancellation for theft/ loss | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_THEFT_LOSS | ITA_THEFT_LOSS | notification.deleted.ita_theft_loss.title | Ticket deleted |
| notification.deleted.ita_theft_loss.content | A ticket for $$event.name$$ has been deleted | ||||
| 7 | Cancellation for upselling | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_UPSELLING | ITA_UPSELLING | notification.deleted.ita_upselling.title | Ticket deleted |
| notification.deleted.ita_upselling.content | A ticket for $$event.name$$ has been deleted | ||||
| 8 | Cancellation on customer request | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_CUSTOMER_REQUEST | ITA_CUSTOMER_REQUEST | notification.deleted.ita_customer_request.title | Ticket deleted |
| notification.deleted.ita_customer_request.content | A ticket for $$event.name$$ has been deleted | ||||
| 9 | |||||
| Cancelled - Refunded |
| com. |
| secutix.service.ticketproduction.CancellationCauseEnum/REFUNDED | REFUNDED | notification.deleted.refunded.title | Ticket deleted | ||
| notification.deleted.refunded.content | A ticket for $$event.name$$ has been deleted | ||||
| 10 | Cancelled by EBO | com.secutix.service.ticketproduction.CancellationCauseEnum/EBO_CANCELLED | EBO_CANCELLED | notification.deleted.ebo_cancelled.title | Ticket deleted |
| notification.deleted.ebo_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
| 11 | Change card number | com.secutix.service.ticketproduction.CancellationCauseEnum/CHANGE_RFID | CHANGE_RFID | notification.deleted.change_rfid.title | Ticket deleted |
| notification.deleted.change_rfid.content | A ticket for $$event.name$$ has been deleted | ||||
| 12 | Event cancellation | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_EVENT_CANCELLATION | ITA_EVENT_CANCELLATION | notification.deleted.ita_event_cancellation.title | Ticket deleted |
| notification.deleted.ita_event_cancellation.content | A ticket for $$event.name$$ has been deleted | ||||
| 13 | Forbidden | com.secutix.service.ticketproduction.CancellationCauseEnum/FORBIDDEN | FORBIDDEN | notification.deleted.forbidden.title | Ticket deleted |
| notification.deleted.forbidden.content | A ticket for $$event.name$$ has been deleted | ||||
| 14 |
| Invalid print | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_INVALID_PRINT | ITA_INVALID_PRINT | notification.deleted.ita_invalid_print.title | Ticket deleted | |
| notification.deleted.ita_invalid_print.content | A ticket for $$event.name$$ has been deleted | ||||
| 15 | Loss - Courier failure situation unclear | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS_COURIER_FAILURE | LOSS_COURIER_FAILURE | notification.deleted.loss_courier_failure.title | Ticket deleted |
| notification.deleted.loss_courier_failure.content | A ticket for $$event.name$$ has been deleted | ||||
| 16 | Loss - Return back to organization distribution | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS_RETURN_DISTRIBUTION | LOSS_RETURN_DISTRIBUTION | notification.deleted.loss_return_distribution.title | Ticket deleted |
| notification.deleted.loss_return_distribution.content | A ticket for $$event.name$$ has been deleted | ||||
| 17 | Mobile take back | com.secutix.service.ticketproduction.CancellationCauseEnum/MOBILE_TAKE_BACK | MOBILE_TAKE_BACK | notification.deleted.mobile_take_back.title | Ticket deleted |
| notification.deleted.mobile_take_back.content | A ticket for $$event.name$$ has been deleted | ||||
| 18 |
| Not cancelled | com.secutix.service.ticketproduction.CancellationCauseEnum/NOT_CANCELLED | NOT_CANCELLED | notification.deleted.not_cancelled.title | Ticket deleted | |
| notification.deleted.not_cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
| 19 | Courier Failure (excl. stolen) | com.secutix.service.ticketproduction.CancellationCauseEnum/OTHER | OTHER | notification.deleted.other.title | Ticket deleted |
| notification.deleted.other.content | A ticket for $$event.name$$ has been deleted | ||||
| 20 | Printing issue - Low printing quality or paper jam | com.secutix.service.ticketproduction.CancellationCauseEnum/PRINT_KO | PRINT_KO | notification.deleted.print_ko.title | Ticket deleted |
| notification.deleted.print_ko.content | A ticket for $$event.name$$ has been deleted | ||||
| 21 | Reprint | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT | REPRINT | notification.deleted.reprint.title | Ticket deleted |
| notification.deleted.reprint.content | A ticket for $$event.name$$ has been deleted | ||||
| 22 |
| Reprint - App not working, change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_APP_PAPER | REPRINT_APP_PAPER | notification.deleted.reprint_app_paper.title | Ticket deleted | |
| notification.deleted.reprint_app_paper.content | A ticket for $$event.name$$ has been deleted | ||||
| 23 | Reprint - Customer requests change to mobile ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_CONTACT_MOBILE | REPRINT_CONTACT_MOBILE | notification.deleted.reprint_contact_mobile.title | Ticket deleted |
| notification.deleted.reprint_contact_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
| 24 | Reprint - Customer requests change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_CONTACT_PAPER | REPRINT_CONTACT_PAPER | notification.deleted.reprint_contact_paper.title | Ticket deleted |
| notification.deleted.reprint_contact_paper.content | A ticket for $$event.name$$ has been deleted | ||||
| 25 | Reprint - Destroyed or unreadable barcode | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_DAMAGED | REPRINT_DAMAGED | notification.deleted.reprint_damaged.title | Ticket deleted |
| notification.deleted.reprint_damaged.content | A ticket for $$event.name$$ has been deleted | ||||
| 26 | Reprint - Organization requests change to mobile ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_ORG_MOBILE | REPRINT_ORG_MOBILE | notification.deleted.reprint_org_mobile.title | Ticket deleted |
| notification.deleted.reprint_org_mobile.content | A ticket for $$event.name$$ has been deleted | ||||
| 27 | Reprint - Organization requests change to paper ticket | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_ORG_PAPER | REPRINT_ORG_PAPER | notification.deleted.reprint_org_paper.title | Ticket deleted |
| notification.deleted.reprint_org_paper.content | A ticket for $$event.name$$ has been deleted | ||||
| 28 | Reprint - PNA requests to on-site collection | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_PNA_ON_SITE | REPRINT_PNA_ON_SITE | notification.deleted.reprint_pna_on_site.title | Ticket deleted |
| notification.deleted.reprint_pna_on_site.content | A ticket for $$ |
| event.name$$ has been deleted | |||||
| 29 | Reprint - Reseating after distribution | com.secutix.service.ticketproduction.CancellationCauseEnum/REPRINT_RESEAT | REPRINT_RESEAT | notification.deleted.reprint_reseat.title | Ticket deleted |
| notification.deleted.reprint_reseat.content | A ticket for $$event.name$$ has been deleted | ||||
| 30 | Resale cancelled | com.secutix.service.ticketproduction.CancellationCauseEnum/RESALE_CANCELLED | RESALE_CANCELLED | notification.deleted.resale-cancelled.title | Ticket deleted |
| notification.deleted.resale-cancelled.content | A ticket for $$event.name$$ has been deleted | ||||
| 31 | Resale pending | com.secutix.service.ticketproduction.CancellationCauseEnum/RESALE_PENDING | RESALE_PENDING | notification.deleted.resale-pending.title | Ticket deleted |
| notification.deleted.resale-pending.content | A ticket for $$event.name$$ has been deleted | ||||
| 32 | Reseating | com.secutix.service.ticketproduction.CancellationCauseEnum/RESEAT | RESEAT | notification.deleted.reseat.title | Ticket deleted |
| notification.deleted.reseat.content | A ticket for |
| $$event.name$$ has been deleted | |||||
| 33 | Resold - Resale after distribution to mobile phone | com.secutix.service.ticketproduction.CancellationCauseEnum/RESOLD | RESOLD | notification.deleted.resold.title | Ticket deleted |
| notification.deleted.resold.content | A ticket for $$event.name$$ has been deleted | ||||
| 34 | Stolen - Ticket stolen | com.secutix.service.ticketproduction.CancellationCauseEnum/THEFT | THEFT | notification.deleted.theft.title | Ticket deleted |
| notification.deleted.theft.content | A ticket for $$event.name$$ has been deleted | ||||
| 35 | Printing Quality Low/Ticket Damaged | com.secutix.service.ticketproduction.CancellationCauseEnum/LOSS | LOSS | notification.deleted.loss.title | Ticket deleted |
| notification.deleted.loss.content | A ticket for $$event.name$$ has been deleted | ||||
| 36 | Transaction not completed | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_TRANS_NOT_COMPLETED | ITA_TRANS_NOT_COMPLETED | notification.deleted.ita_trans_not_completed.title | Ticket deleted |
| notification.deleted.ita_trans_not_completed.content | A ticket for $$event.name$$ has been deleted | ||||
| 37 | Wrong data | com.secutix.service.ticketproduction.CancellationCauseEnum/ITA_WRONG_DATA | ITA_WRONG_DATA | notification.deleted.ita_wrong_data.title | Ticket deleted |
| notification.deleted.ita_wrong_data.content | A ticket for $$event.name$$ has been deleted |
Possible keys in email template and push notification
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