GET STARTED WITH SECUTIX PAY (also known as S-PAY)
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Go to https://authn-live.adyen.com/ You will need to enter your username, account name, and password. |
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Once you have access to S-PAY, you can start to manage your account, view your payments performance, and perform day-to-day business activities. |
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MANAGE ACCOUNTS AND USERS
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You can request a new user by raising an assistance case via the customer self-service portal. The new user will receive an email with a link to generate a password for their S-PAY account. This link expires after 24 hours. If the link expires, you need to send a password reset email. |
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If a user should no longer have access to your account, for example because they left your company, you need to deactivate the user. Due to auditing reasons, you can only deactivate a user, not delete them. You can request to deactivate a user by raising an assistance case via the customer self-service portal. |
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Due to auditing reasons, you can only deactivate a user, not delete them. You can request to deactivate a userby raising an assistance case via the customer self-service portal. |
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You can request a new user by raising an assistance case via the customer self-service portal. You will receive an email with a link to generate a password for your S-PAY account. |
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You can control a user's permissions by assigning roles. A user can have one or more roles, depending on which tasks they need to perform. You can request to add or remove a user role by raising an assistance case via the customer self-service portal. |
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Below are all the possible roles a user can have in S-PAY.
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PAYMENTS
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The Payments section contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.
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To view a list of all payments:
To download the full payments list as a CSV file, select Export in the upper-right corner. |
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To look up individual payments on the payments page, you can use either:
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Selecting a specific payment in the list opens a panel with the following tabs: - Overview: detailed information about the payment. |
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If you want to return the funds to the customer, then you need to cancel or refund the payment:
To cancel or refund a payment, you need to have the Merchant manage payments user role. To cancel or refund a payment:
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Regardless of the payment method, each payment goes through the same basic status sequence. The diagrams below show the sequence of statuses for successful and refunded payments. Successful payments Refunded payments |
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Received Authorised SentForSettle Settled SentForRefund Refunded . |
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RISKS AND DISPUTES
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In the Disputes section you can view all disputes, including the reason codes for the disputes.
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To view a list of all disputes:
The Disputes section shows a list of transactions that have been disputed, as well as their: - Status: Whether you have Won or Lost the dispute. You can filter by disputes that require action, and either: To make sure that you're informed when a chargeback occurs, you need to subscribe to the chargebacks system messages Answer. |
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This opens a page where you can see which documentation is required, and upload the documentation. Examples of defense documentation are: - Copy of receipt. - Shopper information + Device ID. - Communication where the cardholder confirms possession of the goods. - Proof that terms and conditions were clearly communicated to the cardholder before the transaction was processed | ||
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You may decide to accept a dispute to avoid a lengthy (and possibly costly) dispute process, especially if you agree with the dispute.
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FINANCE
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Find out how you get the money from the payments processed with S-PAY.
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REPORTS
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Find out how you get the money from the payments processed with S-PAY.
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