Page History

Scenario

Status

Ticket Shop

Direct sale on Ticket Shop (no creation of options or reservations)

Shipment mode set-up per product is taken into account

Internet user may select multiple shipment modes if needed

The file detail mentions all the shipments with their respective cost but doesn’t mention which products belong to which shipment → not a big issue

For postal shipment modes, the internet user cannot create a new shipment address with a different first name and last name (business case: an internet user wants to make a present and wants the tickets to be shipped directly to the beneficiary)

The flag only immediate shipment mode if available is ignored if the shipment modes per product feature is enabled.

Online exchange

OK (same as above)

Reservation on Ticket Shop

Shipment mode set-up per product is ignored → a reservation order may be created with a reference shipment which shipment mode is inconsistent with the shipment mode set-up per product

Ticket Shop sale converted to reservation:

• The order amount exceeds the max. allowed amount
• The internet user selects the prepayment method

High risk of technical error if the sales order has multiple shipments → currently, shipment mode per product isn’t compatible with order amount limit or prepayment

Pay online a reservation order created on-line

The reference shipment (which shipment mode may be inconsistent with the shipment mode set-up per product) is ignored, allowing the internet user to use the new feature

→ Only consequence:

• The sales order amount may be higher than the reservation order amount (because of shipment fees)
• May lead to some complains and support need

Box Office

Reservation and sales

The behaviour is the same for reservation and sales orders: the shipment mode per product set-up is taken into account but the order may contain only one shipment. The operator needs to split the order if there is no shipment mode common to the whole order.

Payment of a reservation performed on BO

No problem since reservation and sales handle the shipments in the same way.

Hybrid scenarios

Payment of an online reservation at the Box Office

Because the online reservation doesn’t take into account the shipment mode set-up per product, the BO operator may need to split the order, i.e. create 2 sales orders for one reservation order.

Payment of a BO reservation online

No problem