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This improvement doesn't impact the global process that is described in detail in Termination of Subscription (DE) and is summarised below:

  • Set-up the URL to which the internet user wishing to terminate a subscription should be redirected
  • The URL points to a form (to be provided by SecuTix' customers) on which the internet user enters personal data to identify himself and specifies the season ticket(s) or membership(s) that should not be renewed
  • When the internet user submits the form:
    • A confirmation email is sent to the internet user
    • The institution receives an email with the form content and processes the request manually, taking into account the general sales conditions to assess possible refunds.

Setting-up the new "subscription termination link"

The link may be set-up in the internet parameters of the point of sale.

After having performed this set-up, the link will be displayed on the footer of each page.

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