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Context

Excerpt

S-360 comes with a new cross-selling display option that will focus on making sure your cross-sales are seen by your visitors. You will now be able to display your cross-sales proposition as an additional page in the purchase funnel.


Solution

Making your cross-selling proposition is key to increase its success. When creating new cross-selling profiles, you have the 3 display options available.

  • Default : Current cross-selling display available (below the fold).
  • Separated cross-selling page : the cross-selling options will be displayed in a separate page right after the user clicks on the Buy button.
  • Both : Will be display below the fold and as a separate page after the Buy button is clicked.
Rules


Info
titlekey rules
  1. The new page may contain
x steps due to having x based
  1. several steps (one page after the other) when the user has several "based" products in the cart and each having several target products as cross-selling options. Each step
is the
  1. corresponds to target products of each base
product
  1. products.
  2. User has to go through all steps in order to
proceed Shopping cart
  1. reach the checkout step of the customer journey (e.g the "Continue to Checkout" is enabled only at the last steps).
  2. If a user refreshes this new page, or add more products in cart
->
  1. then the steps are displayed again to confirm.
This US does not include the checks if user already confirm some steps.The page is displayed if exist at least 1 cross-sale that is configured with Internet Visibility = 'Separate cross-selling page" or "Both places"
  1.  
  2. Cross-selling types supported: Up-sell, Cross-sell, Conditional cross-sell, Hit offer
  3. The display of cross-selling types
are as for now (Hit offer is
  1. is the same as before this new feature (e.g.: Hit offers are displayed in the right panel)
  • Rules of sorting:
    • Steps are sorted by based products sorting in the cart (e.g operation sorting)
    • For each step: sort by ranks then Crossell entID, regardless of Cross-selling profile it belongs and cross-sell types it is (same sorting of the existing place)
    • If there is no rank, do not sort (same as for now: please help to check on the current code)
    • In a specific cross-selling, sort target products by ranks (same as for now)
  • Quick sales is supported as the current cross-sellings. As a consequense, the right Shopping cart panel is kept to displayed added items and updated total prices.

    • Getting started

    MANDATORY - What is the setup required to use the feature (even if none, please mention)? Where can I see the feature? (this is intended to be a short guide). At least one screenshot should be provided, at latest for the finalized release note at sprint end.

    Examples

    OPTIONAL - Show some example use in actual customer use cases, or other relevant information.


    Getting started

    go to Organization context >> Cross-selling profiles >> Create or update a cross-selling profiles >> Cross-sales >> Create or update a cross-sales >> General Tab :

    You can set here the "Internet Visibility" option to :

    • default
    • Separated cross-selling page
    • Both



    Image Added