Page History

...

DOCUMENT Related to V3.73

Image Added

URL

• Production: https://backoffice.tixngo.io/
• Pre-production: https://backoffice-preprod.tixngo.io/
• Val: https://backoffice-val.tixngo.io/

0. Diverse

0.1 PROFILE PAGE - ACCOUNT

...

For the complete list of injection variable, please take a look at the official documentation: https://developer.TIXnGO.io/pdf/TIXnGO-Injection-Doc.pdf
WARNING: All Dates must follow the RFC3339 standard for date & time.

1.3.1 CSV File Injection

The CSV file injection tab allows the organizer to inject up to 20'000 tickets at a time.
This page list the jobs that were sent by the organizer and its status for all of them. The uploaded CSV is downloadable as well as the output, explaining which ticket where injected and which were refused (with the error associated with it).
Failed jobs are also downloadable and the error provided on each format error that would be in the injection CSV.
Two templates are available, a minimal required fields template and a complete templates with all possible ticket fields to help with the CSV setup.
The CSV file must be UTF-8 encoded.
A full documentation is available here: https://developer.TIXnGO.io/pdf/TIXnGO-Injection-Doc.pdf

...

The CSV template can be get by clicking CSV template button or Export Ticket Details button (in the Tickets page) .

Variable details 

The update result will be available in the OUTPUT column once the input file is submitted successfully.

...

• Update the event's information

  Variable Name	Variable Type	Value length	Variable usage/description
  Event Name	string	128 char	Name of the match
  Website URL	string	128 char	If specified then clickable URL displayed at the Ticket Detailed View
  Event Group Image URL	string	256 char	Display image as per URL on following ticket views: My Tickets - "Group Image"
  Event Group Name	string	128 char	Display name on following view: My Tickets - Event Group Name
  Ribbon Display Time	string	must follow RFC 3339 date format	Time at which a ribbon is displayed on the mobile app to notify spectator to turn on Bluetooth. This Ribbon Display Time is not converted in local browser time as we must set here the Time Zone
  Start Time	string	must follow RFC 3339 date format	Displays Match date and kick-off time at the Ticket View and Ticket Detailed View. This Start Time is not converted in local browser time as we must set here the Time Zone
  Expiration date	string	must follow RFC 3339 date format	Not displayed, this is the Time at which the Event Expires. This Expiration Time is not converted in local browser time as we must set here the Time Zone
  Time Zone	offset	must follow RFC 3339 date format	Time Zone offset for Start Time, Expiration Time & Activation Time of the Event
  Site	string	200 char	Site name displayed at the Ticket View and Ticket Detailed View under Address title
  City	city	200 char	City where the event takes place
  Line 1	string	200 char	line 1 of the address
  Line 2	string	200 char	line 2 of the address
  Line 3	string	200 char	line 3 of the address
  Country Code	string	200 char	country code for the address
  Region	string	200 char	region of the event
  Zip	string	200 char	zip code for the address
  Longitude	number	float	longitude of the event's location
  Latitude	number	float	latitude of the event's location
  Mobile App Id	string	256 char	Used as a key to display tickets only for the particular Event
  Ticket Image URL	string	256 char	Display image as per URL on following ticket views: Ticket View, Ticket Detailed View
  Remove Ticket Image URL	Boolean	Boolean	Enable the deletion of all tickets image URLs in that event.
  Transfer Group Id	string	256 char	Transfer rules can technically be different for every ticket. Organizer might want to chose to have different transfer rules for different types of ticket (ex: Adult, child, VIP, etc…). This GroupID is the Transfer rules group ID representing a group of transfer rules applied to certain tickets. If Organizers want to apply the same rules to every tickets, by default this groupID is set to the EventID and every ticket will be in this group.
  Max number of Ticket per receiver's Phone	integer	integer	Maximum amount of tickets per phone for this Transfer rules group id
  Max Resell Price increase (in %)	integer	smallint	Maximum profit (price increase in %) of the original ticket price for a resell between spectator. It is editable or used only if organizer resale setting is enabled
  Max number transfer per Phone	integer	integer	Total amount of transfers per Phone (-1 feature is disabled). Counter is increased for every new transfer, but decrease on a Return.
  Max number transfer per Ticket	integer	integer	Total amount of transfers per Ticket (-1 feature is disabled). Counter is increased for every new transfer, but decrease on a Return.
  Assign Limit	integer	integer	Upper bound amount of transfer before the Assign function is disable (-1 means unlimited)
  Allow Transfer	Boolean	Boolean	Enables or Disables transfer functionality for given match (Send menu item in the ticket view hidden or displayed)
  Allow Transfer after Activation	Boolean	Boolean	Enables or Disables transfer functionality for given match for Activated Tickets (Send menu item in the ticket view hidden or displayed)
  Allow Transfer after Control	Boolean	Boolean	Enables or Disables transfer functionality for given match for Controlled Tickets (Send menu item in the ticket view hidden or displayed)
  Allow Return To Organizer	Boolean	Boolean	Enables or Disable allow everyone to release ticket to resale. (More Details)
  Allow Return To Organizer For Initial Spectator	Boolean	Boolean	Enables or Disable only Initial Spectator can release ticket to resale.
  Resale Group Id	string	256 char	Resale rules can technically be different for every ticket. Organizer might want to chose to have different resale rules for different types of ticket (ex: Adult, child, VIP, etc…). This GroupID is the Resale rules group ID representing a group of resale rules applied to certain tickets. If Organizers want to apply the same rules to every tickets, by default this groupID is set to the EventID and every ticket will be in this group. It is editable or used only if organizer resale setting is enabled
  Allow Resell	Boolean	Boolean	Enables or Disables resale functionality for given match for all Tickets (Send menu item in the ticket view hidden or displayed) It is editable or used only if organizer resale setting is enabled
  Allow Resell after Activation	Boolean	Boolean	Enables or Disables resale functionality for given match for ActivatedTickets (Send menu item in the ticket view hidden or displayed) It is editable or used only if organizer resale setting is enabled
  Keep one Ticket Overall	Boolean	Boolean	Force ALL ticket wallet holders to keep at least 1 ticket per given Match
  Keep one Ticket at Injection	Boolean	Boolean	Force ticket wallet holder to whom tickets were originally injected to keep at least 1 ticket per given Match. E.g. all his transfer guests will be able to forward all the tickets they received
  The Resale & Purchase Agreement URL	string	512 char	The Resale & Purchase Agreement URL in P2P resale It is editable or used only if organizer resale setting is enabled
  Ticket Terms & Conditions URL	string	512 char	Ticket Terms & Conditions URL in P2P resale
  Resale Options	string	100 char	Support organizer define the resale price with three options A, B and C per Transfer Group Id: "Option A: Price range" [the resale price of this ticket is allowed by the event organizer to be resold between a minimum and a maximum] "Option B: Fixed price" [the resale price of this ticket is set by the event organizer] "Option C: Unlimited price" [the resale price of this ticket is allowed by the event organizer to be resold at any price] It is editable or used only if organizer resale setting is enabled
  Min resale price decrease	number	float	Enable when Resale option A is selected. Min resale price decrease (in % of the initial price) of the ticket to be resold It is editable or used only if organizer resale setting is enabled
  Max resale price increase	number	float	Enable when Resale option A is selected. Max resale price Increase (in % of the initial price) of the ticket to be resold It is editable or used only if organizer resale setting is enabled
  Specific resale price decrease/increase	number	float	Enable when Resale option B is selected. Specific resale price decrease/increase (in % of the initial price) of the ticket to be resold: Value > 0: Increase Value < 0: Decrease It is editable or used only if organizer resale setting is enabled
  Activation Id	string	50 char	Activation group ID. Different tickets could have different activation method, this group ID make the distinction between them.
  Activation Time	string	must follow RFC 3339 date format	Timestamp at which the tickets in the activation ID will be activated (following the given Activation Method). This Start Time is not converted in local browser time as we must set here the Time Zone
  Activation Method	string	online/offline	Define ticket activation method for this activation ID, can be online or offline. (Used only if a timestamp is given in Activation Time
  Barcode Size	string	key = 128 char; value = 128 char	Used to adjust QR code size in mm. Reflects both width and height. The value must between 10 and 32 (10 <= barcode size <= 32).
  Barcode Position	string	key = 128 char; value = 128 char	Used to adjust QR code position in case if QR code size smaller that smartphone screen width (center, left, right)
  Event Number	number	0 <= number <= 99	Display Event Number on mobile ticket if required
  Enable Covid Check	Boolean	Boolean	Enables or Disable COVID check functionality for given event
  TicketShop Resale URL	string	key = 128 char; value = 128 char	The URL of TicketShop resale
  Prohibited Items Image URL	string	key = 128 char; value = 128 char	Display Prohibited items image from this URL
  Prohibited Items Link	string	key = 128 char; value = 128 char	Makes Prohibited Items Image clickable when redirecting to this link (must provide Image URL)
  Sponsors Image URL	string	key = 128 char; value = 128 char	Display Sponsor image from this URL
  Sponsors Link	string	key = 128 char; value = 128 char	Makes Sponsors Image clickable redirecting to this link (must provide Image URL)
  Seat Map Image URL	string	key = 128 char; value = 128 char	Display Seat Map image from this URL
  Seat Map Link	string	key = 128 char; value = 128 char	Make Seat Map Image clickable redirecting to this link (must provide Image URL)
  Design Id	string	256 char	This Design Id representing a design applied to certain tickets in an Event
  Background Color	string	7 char hexadecimal color	The background color of the corresponding Design Id (Example: #bbccdd). If the background color is updated, all the tickets with the corresponding Design Id will be affected
  Ticket Resale Fixed Fee	number	float	For organizer could set amount fee for ticket of P2P resale It is editable or used only if organizer resale setting is enabled
  Ticket Resale Percent Fee	number	float	For organizer could set fee percent for ticket (calculating on resale price) of P2P resale It is editable or used only if organizer resale setting is enabled
  Fee Currency	string	3 char	For organizer could set currency of fee for ticket of P2P resale It is editable or used only if organizer resale setting is enabled

  
  

• See the security information (manual activation pin & Bluetooth instance ID for all activation groups)
• Create/Delete/Edit Questionnaires that can be send to every spectator attending the event.

...

The Ticket Holder Questionnaire popup allow organizer to ask questions related to operation or marketing to all ticket holders.
The organizer can decide to target or not the ticket wallet owners, who “opt-in” to marketing communication during the account creation, or through the in-app menu, for optional questions.
All their answers are collected, associated with their respective information and exported to XLS file by clicking Extract answers button.

Settings variables:

Question:

• Click "+" button (next to the language dropdown) to add a new question.
• Click "-" button to delete a question on respective row.
• Each question can be set as optional or mandatory. Some answers could be Expected as the single mandatory answer.
• Question can be edited as bold/italic/underline characters and hyperlink by selecting text to edit and click button in the tooltip (B, I, U, Link icon)

...

9.1.1 Application Settings

9.1.2 Application Features

9.1.3 Organizer Settings

9.1.3 Multilingual Settings

10. CHARTS

10.1 CHARTS PAGE

...

• The main user will be created manually by TIXnGO and provided to the organizer.
• The admin user will have the ability to create other users.
• Only 1 user can be admin. 

Table of roles: