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Internet users will choose | Institution landing page
Managed by SecuTix client | Click on the link opens a form in a new tab | The user will fill in the form with relevant data. An example of a form. The forms can be set by different tools including; CRM forms, WordPress forms, 3rd party tools for surveys, etc. The form needs to allow renaming the submission button to "Terminate now" at the end.
(For example; Google Forms - is not suggested to use as a form provider. Here only for demonstration purposes). | The form needs to send an email to the internet user with confirmation that the submission of the request has been successfully sent. The form functionality will record the request and the SecuTix Operator should be informed. | The SecuTix operator will open the SecuTix backoffice and find the contact in the Contacts CRM based on the information provided. The Operator will then set the criteria for "Stop renewal season ticket" to "yes". Click on the image below to see the user flow on how to set the criteria.
With this action, the contact's subscription will not be part of the renewal batch. |
Ticketshop landing page
Managed by SecuTix client with | Click on the link opens a form in a new tab |
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- Customization of the fields (type of data entered, e.g. text input, checkboxes, ...)
- Provides the ability to not make fields mandatory to fill
- Provides the ability to (re)name the submissions button to “Jetzt kündigen” (Google form does not allow that by default, however, it can be achieved with additional tools).
- Automatically sends the email to “submitter” as a confirmation that the termination request was received
- The listed information must be in the confirmation message
- Collects the submitted requests
The recommended form fields
- Name and Address
- Electronic contact address
- Description of a contract to be terminated
- Type of termination and justification
- Date of termination
Scroll to the end to see the example of the form or click here.
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