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Tickets that need to be physically printed can be resold by the ticket holder unless the status changes to "printed". After that, reselling is no longer possible for security reasons.
However,
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tickets
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that
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have
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already
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been
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printed
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can
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still
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be
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resold
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via
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the
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back
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office,
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e.g.
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if
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they
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are
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physically
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available
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for
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the
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organizer.
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(Inside
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the
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file
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→
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other
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functions
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→
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add
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seats
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in
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the
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resale
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platform)
Tickets within a season ticket
Individual tickets from a subscription or a season ticket can be removed and resold.
In
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this
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case
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we
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have
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also
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the
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following
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option
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for
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pricing:
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tickets
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from
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a
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subscription
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can
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be
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resold
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at
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a
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selected
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tariff
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(e.g.
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full
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price),
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this
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can
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be
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done
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to
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avoid
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that
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non-subscribers
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could
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benefit
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from
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the
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reduced
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prices
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of
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the
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subscription.
This
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setting
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can
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be
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found
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directly
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inside
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the
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competition
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/
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event.
Payment transactions
If
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the
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resale
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is
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successful,
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the
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system
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will
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refund
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the
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(pro
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rata)
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money
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directly
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to
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the
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credit
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card
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that
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was
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used
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for
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the
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purchase.
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If
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this
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is
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not
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possible,
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or
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if
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the
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initial
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purchase
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has
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not
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been
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paid
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using
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a
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credit
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card,
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a
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credit
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will
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be
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transfer
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to
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the
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seller's
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customer
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account.
Screen: Tickets on sale
In the sales context (orange), you can use the "Tickets in resale" screen to monitor all the tickets that are currently being resold, or also track resales that have been carried out.
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