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- A set of shipment modes are still defined at sales channel level. A shipment mode will only be proposed to the user if it's allowed by the current sales channel.
- Define a For each shipment mode, define the list of shipment modes available for each product family,product families for which it is allowed
- You may override the list defined above by defining some shipment modes at product level. For example, you could decide that postal mail isn't allowed for single tickets except for a special event.
- SecuTix will propose the list of shipment modes common to the whole order, i.e. allowed for all items belonging to the order. If there is no such shipment mode, the end user will be able to select a shipment mode for each item of his order.
- As currently, SecuTix will only propose shipment modes that are compatible with the ticket model (example: not propose any e-ticket if only a thermal ticket template has been set-up for a given product)
Set-up
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the list of product families for a given shipment mode
For each shipment mode, you can define for which product families it should be authorized.
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- Set the feature flag SHIPMENT_MODE_PER_PRODUCT
Current restrictions
Scenario | Status |
Ticket Shop | |
Direct sale on Ticket Shop (no creation of options or reservations) | Shipment mode set-up per product is taken into account Internet user may select multiple shipment modes if needed The file detail mentions all the shipments with their respective cost but doesn’t mention which products belong to which shipment → not a big issue |
Online exchange | OK (same as above) |
Reservation on Ticket Shop | Shipment mode set-up per product is ignored → a reservation order may be created with a reference shipment which shipment mode is inconsistent with the shipment mode set-up per product |
Ticket Shop sale converted to reservation:
| High risk of technical error if the sales order has multiple shipments → currently, shipment mode per product isn’t compatible with order amount limit or prepayment |
Pay online a reservation order created on-line | The reference shipment (which shipment mode may be inconsistent with the shipment mode set-up per product) is ignored, allowing the internet user to use the new feature → Only consequence:
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Box Office | |
Reservation and sales | The behaviour is the same for reservation and sales orders: the shipment mode per product set-up is taken into account but the order may contain only one shipment. The operator needs to split the order if there is no shipment mode common to the whole order. |
Payment of a reservation performed on BO | No problem since reservation and sales handle the shipments in the same way. |
Hybrid scenarios | |
Payment of an online reservation at the Box Office | Because the online reservation doesn’t take into account the shipment mode set-up per product, the BO operator may need to split the order, i.e. create 2 sales orders for one reservation order. |
Payment of a BO reservation online | No problem |