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We have recently introduced new features empowering your customers to self-manage their bookings online and on the mobile operator. This release extend this feature to let your users exchange their original tickets to any other products. They will be able to exchange their tickets for match/event A to tickets for match/event B, or from a standard visits to a top tier visit products. So freedom online is growing while helping you in reducing operational costs, offer better customer service and derive additional revenues from upgrades and fees. On top of operational efficiency, this also open the door to post-sales online upgrades.
Online self-exchange of products is a new feature that can be activated on your internet point-of-sales. On top of the already existing configurations, you can enable the change of products.
Exchanging products on the ticketshop
Exchanging products on the mobile operator
Getting started
To enable the exchange of products feature :
- Go to the sales channel on which you want to enable the product exchange feature.
- Select a point of sales.
- Access the Internet parameter Tab.
- Enable the "change of products" option.
