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Solution
RECOMMENDED - Description in more details about what the feature is. Keep it more operator-oriented, not overly "marketing".
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Communicate also in this section important limitations or information that the customer should not miss. |
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Use info box if you want to highlight a particular point. |
Getting started
MANDATORY - What is the setup required to use the feature (even if none, please mention)? Where can I see the feature? (this is intended to be a short guide). At least one screenshot should be provided, at latest for the finalized release note at sprint end.
Examples
OPTIONAL - Show some example use in actual customer use cases, or other relevant information.We have recently introduced new features empowering your customers to self-manage their bookings online and on the mobile operator. This release extend this feature to let your users exchange their original tickets to any other products. They will be able to exchange their tickets for match/event A to tickets for match/event B, or from a standard visits to a top tier visit products. So freedom online is growing while helping you in reducing operational costs, offer better customer service and derive additional revenues from upgrades and fees. On top of operational efficiency, this also open the door to post-sales online upgrades.
Online self-exchange of products is a new feature that can be activated on your internet point-of-sales. On top of the already existing configurations, you can enable the change of products.
Getting started
To enable the exchange of products feature :
- Go to the sales channel on which you want to enable the product exchange feature.
- Select a point of sales.
- Access the Internet parameter Tab.
- Enable the "change of products" option.
