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Set-up

The set-up of the resale platform follows the standard process for configuring a sales channel. For the resale platform, you need to select the type "Inter resale platform" 

One of the most important actions is to define the conditions under which tickets can be resold. It must be determined whether tickets can be sold at the regular rate (100% min / 100% max) or within a percentage range:



Fees

In the case that the current ticket holder is re-credited the price minus a fee, you will need to set up a fee of the type "customer refund" in Institution → Overheads and assign it to the sale channel of the resale platform.

Validation of events

The activation, i.e. the permission to allow tickets for resale, takes place in the same way as the regular sales activation via the activity profile and the sales calendar. 

Please do not forget to link also the contingents to the sales channel.   

Print at home Tickets

Tickets that you can print yourself or mobile tickets can be resold with both printed and unprinted states.

Postal Mail

Tickets that need to be physically printed can be resold by the ticket holder unless the status changes to "printed". After that, reselling is no longer possible for security reasons.

However, tickets that have already been printed can still be resold via the back office, e.g. if they are physically available for the organizer. (Inside the file → other functions → add seats in the resale platform)



Tickets within a season ticket

Individual tickets from a subscription or a season ticket can be removed and resold.

In this case we have also the following option for pricing: tickets from a subscription can be resold at a selected tariff (e.g. full price), this can be done to avoid that non-subscribers could benefit from the reduced prices of the subscription.
This setting can be found directly inside the competition / event.


Payment transactions

If the resale is successful, the system will refund the (pro rata) money directly to the credit card that was used for the purchase. 

If this is not possible, or if the initial purchase has not been paid using a credit card, a credit will be transfer to the seller's customer account.

Screen: Tickets on sale

In the sales context (orange), you can use the "Tickets in resale" screen to monitor all the tickets that are currently being resold, or also track resales that have been carried out.

Tickets can be temporarily withdrawn from resale using the "Privatize" or "Make public" button. They do not disappear from the shop as an offer, but they cannot be booked.

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